Support policy

Support policy

Item support includes

Support period

A supported items includes item support for 12 months from the purchase date. During those 12 months, the author is expected to be available to provide the item support services. Response times by authors can vary depending on number of requests received.

1. Answering questions about how to right use the plugin.

2. Answering technical questions like:

  1. Questions about features and functionality of plugin
  2. Answer questions about third party assets or functionality included with item
  3. Provide guidance on how to right use the plugin

3. Help with bugs in the item or conflicts with third party assets included with item

4. Providing item updates to ensure ongoing compatibility and to resolving security vulnerabilities

 

Item support not includes

1. Item customization

2. Item installation

3. Conflicts, issues and installation resolving for third party environment and hostings

4. Help from authors of included third party assets